Shipping Policy

At, we are dedicated to providing you with timely and reliable service. The couriers are selected on an individual, case-by-case basis, to best accommodate your needs. Delivery times vary depending on your provider. If you are not at home to accept delivery, a delivery notification with further details will be issued to you. In some cases, smaller shipments, made by courier, may be left at your door.



Turn around time or when will my order ship?

Timing of shipment varies, depending on a given order.

All of our doors are made to order and are on average shipped within 6-9 weeks depending on the complexity of work and current manufacturing lead time.

1. Standard pre-hung door without factory finish are shipped within 6 weeks
2. Standard pre-hung door with factory finish are shipped within 6-8 weeks
3. Customized pre-hung door orders with factory finish are shipped within 7-9 weeks, in some cases high complexity door systems can take up to 12 weeks to be built.

Door hardware products typically ship within 48-72 hours, if all items in the order are available and in stock. If items are backordered, a follow-up e-mail will be sent to you with an estimated time of delivery.

Made-to-order items, such as made-to-order handlesets, may take longer to arrive, as they might be ordered from multiple locations or required production time. An e-mail will be sent to you with an estimated production time and date(s) of delivery.

Pull Handles usualy shipped within 24-72 hours,
DOREX hardware is shipped within 1 week,
EMTEK and KARCHER DESIGN products are shipped within 2 weeks.


Shipping Your Door Order

We are aiming to make the shipping/delivery process as hassle-free as possible for our customers. Pre-hung door systems are packed in plywood crates, using bubble wrap and/or styrofoam as protective packaging material.

We provide curbside residential deliveries with a liftgate service in most cases. However, depending on the door size, liftgate may not be available at the time of delivery. This applies to all crates with the length exceeding certain size (usually 90” but may vary and this length restriction is in a sole discretion of the carrier). If this is the case, the crate will not fit on a liftgate platform and our freight broker will not be able to book a liftgate service at the time of booking the shipment.

In case we cannot book a liftgate due to size limitation, and the carrier is unable to provide it,  the consignee needs to arrange manpower to help unload the door from the truck at his/her expense.


Attention US customers: before we can ship an entry door to your US destination we will contact you to request either your SSN or Tax ID so our customs broker can do customs clearance for the shipment.

It is a US government requirement that consignees of freight shipments must providing SSN/Tax ID. You can read more about it here Importers - Social security number / Tax Identification Number / IRS Number / Importer Number requested by overseas supplier

If you do not wish to disclose SSN or Tax id to directly, you will have to contact our customs broker. Please, inquire about our customs broker’s contact info.

Importantno door order can be shipped until either we or our customs broker has either your SSN or Tax ID on file.

What are the shipping rates? is currently offering the following rates for Standard Ground Shipping of entry doors:

1 door -$449.00
2 doors - $549.00
3 + - $649.00
1 door - $449 + $100 (customs charges)
2 doors- $549 + $100 (customs charges)
3 doors- $649 + $100 (customs charges)

***Garage doors require custom quotes due to their size, please, contact us to estimate shipping cost of a garage door***

The shipping rates apply to orders shipped within the 48 contiguous U.S. states and 10 Canadian provinces. Shipping rates for other products are determined by weight and destination. To determine the shipping rate for a product, add the item to your shopping cart and enter the delivery postal code for the 'Estimate Shipping and Tax' tool. 

Import duties, taxes, and charges are not included in product price or shipping cost. These charges are the buyer's responsibility. 
Please check with your country's customs office to determine what these additional costs will be. 


Where can I have my order shipped?

Currently, we are offering standard ground shipping service within the Canada and the United States only. 

Standard ground shipping is our main mode of transport; most orders under 150lbs. are delivered by courier. In some circumstances, your order will be shipped by common carrier due to weight, size, and destination of the items ordered.

If your shipping destination is within the Territories (Yukon, NWT, or Nunavut) or within remote states (Alaska or Hawaii), please contact us for updated freight rates. Air transportation is available only to the Territories (Yukon, NWT and Nunavut) and remote locations (Alaska and Hawaii) where ground shipping is inaccessible.

Some geographic service restrictions apply. In certain remote locations, delivery will be made to the courier's closest pick-up centre from the shipment destination. Customers will be notified when shipments are available for pick-up.

Deliveries can only be made to locations with a street address or rural route address with a postal code. We cannot deliver to a P.O. box.


What are the international shipping rates?

If you live outside of Canada or the United States, please call us to arrange a quotation request for your order.


How do I track my order(s)?

We ship all doors as LTL using various freight carriers assigned by our freight broker. Carriers use their own internal tracking systems, not available to us and in most cases for LTL shipments we will not be able to provide a tracking number. However we will be able to give you an ETA and a shipment status update upon your request by contacting our freight broker and requesting this info on your behalf.

Please, be advised that you will always be contacted by the carrier at least 1 day prior to delivery for all arrangements regarding the delivery.

For door hardware shipped by Canada Post or courrier service we will provide you with a tracking number. 

Please note that after your order has been shipped, it may take 24 to 48 hours for the courier to update its tracking information.


Accepting the Shipment

As a consignee you are responsible for a full and thorough inspection of the crate BEFORE signing the POD (Proof of Delivery) document in the driver's presence.

If you find any damage and still decide to accept the freight, it must be very clearly stated in writing on the POD that there is damage. There is no such thing as too much detail.

DO NOT SIGN for a shipment that is damaged without noting the damage.

Important: If the crate is intact, the POD is signed clear, and the driver leaves, you MUST open the crate and inspect the door as soon as possible. If you discover any damage of the door inside, you need to take high resolution pictures and report the damage to both and the carrier within 24 hrs from delivery.


Can I refuse an order if it is damaged?

You have a right to refuse a damaged crate if it has major and visible damage. In this case, do not sign for it, do not accept it. The crate will then be returned to

Note any damage on the delivery receipt when refusing the freight.

Please take good quality pictures of the damage.

Obtain or make a copy of the delivery receipt.

Important: If the crate is intact, the POD is signed clear and the driver leaves, you MUST open the crate and inspect the door as soon as possible. If you discover any damage of the door inside, you need to take high resolution pictures and report the damage to both and the carrier within 24 hrs from delivery.


Can I cancel my shipment?

You cannot cancel the shipment of custom made doors. If you ordered door hardware only and wish to cancel your shipment, you can do so only until the time that it has left our warehouse or drop ship vendor. Once the shipment is in process, it then becomes a return.